Privacy Policy

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Privacy Policy for Brain Academy

At Brain Academy, we are dedicated to safeguarding your online privacy. This policy outlines our approach to privacy protection, explaining how we collect, use, store, and protect your personal data when you interact with our platform, purchase courses, or use our services.

1. What Information Do We Collect?

We collect personal information necessary to provide our educational services, manage your account, and offer customer support. This includes:

• Identity Data: First name, last name, and username.
• Contact Data: Email address, billing address, and telephone number.
• Transaction Data: Details about payments to and from you, and details of courses or certificates you have purchased from us. (Note: We do not store your raw credit/debit card numbers; these are handled securely by our third-party payment processors).
• Technical & Usage Data: Your IP address, login data, browser type, time zone setting, and details of how you use our website, courses, and learning platform.

2. How We Collect Your Data

We gather information through various direct interactions and automated technologies:

• Direct Interactions: Information you provide by filling out forms on our website, creating an account, enrolling in courses, subscribing to newsletters, or communicating with us via email or phone.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar tools.

3. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• To Fulfill a Contract: To register you as a new student, process and deliver your course purchases, manage payments, and track your course progress.
• For Customer Support: To notify you about updates to your courses, reply to your inquiries, or resolve technical issues.
• For Improvement: To analyze how users interact with our platform so we can improve our course content, website functionality, and overall user experience.
• For Marketing: To occasionally send you promotional emails about new courses, special offers, or updates, provided you have opted in to receive them. You can opt out of these emails at any time.

4. Your Rights Under UK GDPR

As a user based in the United Kingdom or accessing services governed by UK data protection laws, you have specific rights regarding your personal data:

• The Right to Access: You have the right to request copies of the personal data we hold about you.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we delete your personal data under certain conditions (e.g., if it is no longer necessary for the purposes it was collected).
• The Right to Restrict or Object to Processing: You have the right to request that we restrict the processing of your personal data or object to our processing under certain circumstances.
• The Right to Withdraw Consent: Where we rely on your consent to process data (such as for marketing), you can withdraw that consent at any time.

5. Sharing Information with Third Parties

We values your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data with trusted service providers necessary to run our platform:

• Essential Service Providers: Payment gateways (like Stripe or PayPal) to process transactions, website hosting companies, and Learning Management System (LMS) infrastructure partners.
• Legal Obligations: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with legal proceedings, protect our rights, or ensure the safety of our users.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorized way.

• All personal and traffic data is encrypted using Secure Sockets Layer (SSL) technology before transmission over the internet.
• Access to your personal data is strictly limited to employees, agents, and contractors who have a legitimate business need to know, and they are subject to a duty of confidentiality.

7. Use of Cookies

Cookies are small text files placed on your device to help our website function properly and remember your preferences.

We use cookies to keep you logged into your student dashboard, track your course progress, and analyze web traffic. You can choose to set your browser to refuse cookies, or to alert you when cookies are being sent. However, please note that some parts of the Brain Academy learning platform may not function correctly if cookies are disabled.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or need to update the information we hold about you, please contact us:

• Email: [email protected]
• Support Hours: Monday – Friday, 09:00 – 17:00 GMT